Our Policies ... Happy CatsnDogs Pet Care
 
When you contact Happy CatsnDogs, we'll arrange for an in-home FREE visit to:
  • Complete Information Forms
  • Meet You and Your Pets
  • Get detailed information about caring for your Pets and your home
  • Pick up two door keys
  • Complete a Service Agreement

During our initial consultation you'll decide how often you want our Pet Sitter (s) to visit your home each day and what services you would like performed.

Our consultation only lasts between 30-40 minutes. If required, an additional consultation visit to your home is $15.00.

Plan Before You Go Away ... Happy CatsnDogs Pet Care

  • Leave plenty of Pet food and prescriptions with written instructions on feeding times, amount to feed, grooming recommendations, and what treats are allowed.
  • Tell your Pet Sitter about your Pet's favorite hiding places, likes and dislikes.
  • Make sure your Pets are wearing ID tags and are current on all vaccinations.
  • If anyone else will have access to your home, such as family members, the exterminator, or handyman, please indicate this on the Pet-sitting arrangement.
  • Give your veterinarian your vacation dates with your Pet Sitter's name and telephone number.

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Scheduling and Cancellation Policy ... Happy CatsnDogs Pet Care

We utilize a 24-hour scheduling and cancellation policy to make certain all clients receive first-rate service.

If you call or e-mail to schedule or cancel a visit (s) with less than 24-hour notice, you will be charged an additional $5.00 fee, as we must adjust our schedule to accommodate yours.

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Payment and Deposits ... Happy CatsnDogs Pet Care

We request payment on the first day of service, which should be placed in a sealed envelope.

A 50% deposit is required prior to the start of service for overnight stays, as well as for first time customers. Payment must be in the form of cash, check (personal or bank check), money order or credit card-(through Pay Pal). 

Remaining Balance must be paid by initial service date.

Please note: Checks returned by the bank, for any reason, are subject to a $25.00 fee.

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Weather Conditions ... Happy CatsnDogs Pet Care

During extreme weather conditions, including below freezing temperatures, snow storms, pouring rain, severe thunderstorms, and extreme heat and humidity, we keep dogs outside only as long as it is comfortable for them. However, we do whatever we can to make it easier for them to relieve themselves before returning home.

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Holiday Rates ... Happy CatsnDogs Pet Care

  • There is an additional surcharge for services provided on the following major holidays.
    • New Year's Eve and New Year's Day
    • Easter
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving Day and following Friday
    • Christmas Eve and Christmas Day
  • Check out our ServicesnRates for more information.

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Important to Notify Us When You Return ... Happy CatsnDogs Pet Care

  • When we take care of your Pet while you are out of town, it is important to notify us when your return.
  • Please contact us within two hours of returning home. If we don't hear from you and we cannot reach you, additional visits may be necessary to ensure the safety of your Pet. You will be charged for those additional visits.

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Keys ... Happy CatsnDogs Pet Care

  • We will obtain your house key during the initial consultation, when service is scheduled.
  • Keys will be returned within 7 days of the end of your service, in person or by certified mail.
  • There will be an additional charge for future key pick up or delivery. Please Check out our Services & Rates for more information.

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Forms ... Happy CatsnDogs Pet Care

 
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2009 Happy CatsnDogs Pet Care